I received the wrong item. How can I return it?

If you have received the wrong item or an item is defective, please call Nazdar SourceOne Customer Service at (888) 578-5713. You will be given an RMA number (return material authorization) to use in returning your order. (RMA # are good for 10 days from issuance.)

You will need to provide the packing slip, invoice number and date. Returns that are not due to our error will be subject to a restocking fee.

All returns must be shipped back in original packaging. You must inform us about defects, shortages, and exceptions within 5 days of receipt of order or order is considered complete. There are no returns after 30 days. Original shipping and handling fees, as well as return shipping charges, are non-refundable.

After a return has been received, it will take 1-2 weeks to process. If using a credit card, refunds will be credited to the same credit card. If paying by check or money order, a refund check will be mailed to you.