(Quoted from GraphicsPro. Full article here.)

In the signage and printing industry, consistency is a big part of customer service. Initially, we think of customer service as that first phone call or talk at the front counter, but excellent customer service bleeds into every step.

We try to make the process as easy as possible for our customers. They’re busy, and getting their vehicle lettered or getting a sign produced is probably just one of many things they need to take care of on their to-do list. By keeping excellent records of the customer’s job, we can streamline the process for them on reorders.

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