(Quoted from Marshall Atkinson's blog, atkinsontshirt. Full article here.)
We all want better.  It’s easy to have a cynical eye and throw out hand grenades disguised as comments or “helpful suggestions”…but do we ever stoop down and assist in the heavy lifting?  In our own companies, we have different levels of employees.  Some are fantastic, but most are probably average.  Not everyone is a rockstar, although we wish they would be.  That’s why our opinions of companies change over time based on our interactions with them.
That’s why you have to push for excellence every day.
In the decorated apparel industry, our orders can go through many hands as they start from order entry, art or digitizing, actual production, shipping, and finally invoicing.  There are all sorts of ways things can go miserably wrong if we take the eye off of the ball.  Fumble!
I’m happy to report that this is constantly true, because lately I’ve been talking to more new customers than ever.  I’m not even in sales.  People are dissatisfied with their current decorator for mostly two reasons.

Click here to read the full article from Marshall Atkinson of atkinsontshirt.com!