The Death of Customer Service in the Decorated Apparel Industry
Author: Lindsay Merwald/Monday, February 1, 2016/Categories: Industry News - Textile
I’ve been thinking a lot about customer service lately. Mostly with our supply chain. Maybe my article title is a bit dramatic, but I want to make a point. There are superstars in this business, there are folks that are ok most of the time, and then there are those that just leave you shaking your head and mumbling to yourself.
I wrote another article about this topic, but I’m not going to publish it. That article was about a few suppliers who have in the past two weeks udderly amazed me with their lack of customer service. So luckily for you, I’m not using that one. It is the written equivalent of a Yosemite Sam tirade. “%#@*&@!%” at it’s cartoon best.
Nope, instead let’s explore the beating heart of customer service and what makes up the basic core expectations of that idea in the modern world. Think about these below and use them for some basis to grade your suppliers. How would they rate? If you are a decorated apparel supplier, use this as a self-assessment. Not trying to bitch and moan, but improvement on the supplier horizon would be a good thing.
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