(Quoted from Marshall Atkinson at Atkinsonshirt.com. Full article here.)
First and foremost in our shops, we only have so many hours in the day. The big question is what are the people in your shop doing with that time? Are they doing work that matters? How do you know for sure?
One of my favorite Peter Drucker quotes is "Efficiency is doing the thing right. Effectiveness is doing the right thing."
So how are we getting our staff to do the right thing constantly? I don't even think we should be a matter of choice. They shouldn't have to choose to do the right thing. We have to make it an expectation. Part of our culture.
That my friend, is trickier than it seems.
If you wanted to build a culture that emphasizes being effective by doing the right thing, where would you start?
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